Common Issues

1. XColdPro Won’t Start

⚠️Error: “Windows protected your PC”

✅ Solution:

– Right-click → Properties → Unblock

– Run as Administrator

– Disable Windows Defender temporarily

2. USB Not Detected

⚠️Error: “No USB drive found”

✅ Solution:

– Check USB connection

– Try different USB port

– Format USB as NTFS/ExFAT

– Run XColdPro as Administrator

3. Python Runtime Error

⚠️Error: “Python DLL not found”

✅ Solution:

– Ensure _internal folder present

– Don’t move exe separately

– Reinstall complete package

4. Wrong USB Drive Error

⚠️Error: “USB fingerprint mismatch”

✅ Solution:

– Use original bound USB

– Check drive letter hasn’t changed

– Disable USB binding in emergency

Advanced Troubleshooting

Debug Mode:

1. Create debug.txt in XColdPro folder

2. Run XColdPro.exe

3. Check xcold_debug.log

4. Send logs for support

Recovery Mode:

1. Hold Shift while launching

2. Select “Recovery Mode”

3. Enter Recovery Phrase

4. Create new USB binding

Network Issues

Offline Balance Refresh:

• Balances show cached values
• Reconnect briefly for updates
• Use “Quick Sync” mode
• Disconnect immediately after

Transaction Broadcasting:

1. Sign transaction offline
2. Copy signed hex/QR
3. Use phone/other device
4. Broadcast via:
   • Etherscan
   • Blockchain.info
   • Network explorers

Common User Mistakes #

1. Installing on a hard drive (HDD/SSD system disk)
   • Mistake: Running XColdPro on your computer’s internal storage.
   • Risk: Always-connected drives leave logs, temp files, and recoverable data.
   • Fix: Only install BootVault on removable media (USB, external SSD).
2. Storing Recovery Phrase digitally
   • Mistake: Saving your 12/24-word Recovery Phrase in cloud storage, email, screenshots, or text files.
   • Risk: If compromised, attacker gains full control of your assets.
   • Fix: Only record on paper, seed plates, or Shamir’s Secret Sharing.
3. Reusing or weak Master Passwords
   • Mistake: Choosing predictable or reused passwords.
   • Risk: Brute force or credential leaks can compromise your wallet.
   • Fix: Always use the XColdPro generator for strong, unique passwords.
4. Keeping wallets active in both cold & hot environments
   • Mistake: Importing a wallet into XColdPro but leaving it also active in MetaMask, Trust Wallet, or other online wallets.
   • Risk: Compromises cold storage security.
   • Fix: Delete hot versions after importing to XColdPro.
5. Unsafe USB handling
   • Mistake: Using unverified or second-hand USB drives, or failing to eject drives properly.
   • Risk: Malware, corruption, or hidden partitions could compromise security.
   • Fix: Always use new, reputable drives and full-format before use.
6. Photographing recovery sheets
   • Mistake: Taking a photo of your Recovery Phrase for convenience.
   • Risk: Smartphones are often cloud-synced and hackable.
   • Fix: Keep recovery sheets strictly offline.
7. Confusing Frost and HellBound editions
   • Mistake: Expecting HellBound-only features (XBurnPro, Omega Protocol) to exist in Frost.
   • Risk: Misuse during recovery or high-stakes scenarios.
   • Fix: Verify your edition before attempting advanced operations.
8. Neglecting backups
   • Mistake: Storing all funds on one USB with no redundancy.
   • Risk: Physical loss or damage equals permanent asset loss.
   • Fix: Follow the 3-2-1 backup rule (3 copies, 2 media types, 1 offsite).
9. Forgetting OPSEC basics
   • Mistake: Running XColdPro in a public place or on a networked machine.
   • Risk: Exposes devices to malware, shoulder surfing, or surveillance.
   • Fix: Always operate in offline, private, secure environments.
10. Mixing personal files with BootVault
11. Mistake: Using the same USB for cold storage and everyday data storage.
12. Risk: Creates attack vectors and increases risk of accidental deletion.
13. Fix: Dedicate USBs exclusively for XColdPro use.