The Reality of Crypto Recovery

In cryptocurrency cold storage, lost private keys cannot be recovered by anyone—not Ledger, not Trezor, not XColdPro. This is the uncompromising reality of secure, Air-Gapped systems.

However, when issues occur, expert guidance can mean the difference between a solvable technical problem and the permanent loss of access. XColdPro SHIELD Protocol is designed to provide exactly that—specialized assistance in complex scenarios where users need professional help.

What Premium Support Provides

Expert Crisis Response

When problems arise, Premium Support connects you directly to trained experts who can:

• Diagnose USB hardware binding issues.
• Troubleshoot corrupted wallet files.
• Provide guidance for recovery from partial or incomplete backups.
• Assist with hidden wallet access and password management.
• Resolve offline Transaction Signing errors.
• Guarantee priority response within 24 hours.

Proactive Protection

Beyond emergencies, Premium Support helps users prevent problems before they occur by offering:

• Step-by-step guided backup walkthroughs.
• Personalized security configuration assistance.
• Early access to security updates and fixes.
• A direct communication line to the XColdPro development team.

✅ Formula for maximum resilience:

Premium Support + Proper Backups = Highest Recovery Potential

Why Premium Support Matters

Most hardware wallets provide little beyond basic FAQs and forum links. In critical situations—such as a failed USB or corrupted wallet—users are left to search for solutions on their own.

With XColdPro SHIELD Program, you gain:

• A real person, familiar with XColdPro’s architecture.
• Specialized guidance tailored to your device and setup.
• Assistance navigating advanced wallet features.
• Support before and after disasters, not just after the fact.

The Bottom Line

⚠️ We cannot promise recovery of lost keys — nobody can.

That is the nature of true cold storage.

✅ But we can promise this: with proper backups and Premium Support, you will have the best possible chance of recovering from:

• Hardware failures
• Corrupted USBs
• Failed drives
• Password issues (if properly documented)
• USB binding problems
• Software conflicts

In those rare instances where recovery is possible—such as:

• Corrupted wallet files
• Hardware and USB failures
• Backup-related issues
• Transaction send/receive errors

Having our experts guide you step by step dramatically improves your chances of a successful outcome.

🔐 SHIELD is available starting from $9.99/month.

Get in touch: SHIELD@XColdPro.com | sales@XColdPro.com

Shield Premium Support #

The SHIELD Protocol provides tiered support levels designed to match the needs of individual users, professionals, and enterprises. Each tier enhances response times, available services, and recovery options to ensure uninterrupted protection of your assets.

Sentinel – $9.99 /month or $109 /year

Essential support for individual users.

• Email support (72hr response)
• Documentation access
• XColdPro Forum access
• Monthly newsletter
• Basic troubleshooting
• ❌ Recovery service not included
• ❌ Live chat not included

Knight – $14.99 /month or $165 /year

Advanced coverage for professionals.
Includes everything in Sentinel, plus:

• Email support (24hr response)
• Live chat
• Video tutorials
• Access to webinars
• Beta feature access
• 1 FREE recovery per year (then 15% off subsequent recoveries)
• Priority queue for faster support

Eternal – $49.99 /month or $549 /year

Comprehensive, enterprise-grade support.
Includes everything in Knight, plus:

• Phone support
• 4hr emergency response
• Dedicated engineer assigned
• Unlimited free recovery
• White-glove onboarding process
• 1:1 training sessions
• Direct X messaging
• Quarterly audits
• Early access to new features

Annual Plan Advantage

Annual SHIELD subscriptions include one free month of access, applied at the start of the term.