1. Processing Time

All orders are carefully prepared and processed with the utmost attention to security and quality.

2. Shipping Methods & Delivery Times

Domestic Shipping (United States)

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Express Shipping: 1-2 business days

International Shipping

• Standard International: 10-20 business days (depending on destination)
• Express International: 5-10 business days (depending on destination)

Note: International delivery times are estimates and may be affected by customs processing, which is beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

• Destination address
• Package weight and dimensions
• Selected shipping method

4. International Orders

Customs, Duties, and Taxes

When ordering internationally, please be aware:

• Customers are responsible for all customs duties, import taxes, and fees imposed by their country
• These charges are not included in our product or shipping prices
• XColdPro cannot predict or control these charges
• Packages may be held by customs for inspection, which may delay delivery

Restricted Countries

Due to US export regulations and sanctions, we cannot ship to certain countries. Restricted destinations will be identified during checkout.

5. Order Tracking

Once your order ships, you will receive:

• Shipping confirmation email
• Tracking number
• Link to track your package in real-time

6. Shipping Address

Important information about addresses:

• We ship to the address provided at checkout
• Address changes after order placement may not be possible once processing begins
• PO Boxes are accepted for standard shipping only (expedited services may not deliver to PO Boxes)

To update your shipping address, contact contact@xcoldpro.com immediately after placing your order.

7. Delivery Issues

Lost or Stolen Packages

If tracking shows “delivered” but you haven’t received your package:

• First check with neighbors and household members
• Contact the carrier directly to file a claim
• Contact us at contact@xcoldpro.com within 48 hours if the package cannot be located

We will work with you to resolve the issue, though we cannot be held responsible for carrier errors or theft after confirmed delivery.

Damaged Packages

• Inspect your package upon delivery
• If the package appears damaged, photograph it immediately before opening
• Contact contact@xcoldpro.com within 48 hours with photos and your order number
• We will arrange for a replacement or refund as appropriate

Delivery Delays

While we strive for timely delivery, we cannot guarantee delivery dates due to factors beyond our control, including:

• Carrier delays
• Weather conditions and natural disasters
• Customs processing (international orders)
• Incorrect address information

8. Undeliverable Packages

If a package is returned to us as undeliverable due to:

• Incorrect address provided by customer
• Refusal of delivery
• Failure to claim package

You will be responsible for:

• Original shipping costs (non-refundable)
• Return shipping costs
• Reshipping costs (if you wish to have the item sent again)

9. Package Discretion

For your security and privacy, we take special precautions with all shipments:

• Packages are shipped in plain, unmarked packaging
• No external branding or product descriptions are visible
• Return address shows only our business name

10. Shipping Restrictions

We reserve the right to refuse shipment to:

• Addresses flagged for fraudulent activity
• Destinations where we cannot legally ship
• Locations with excessive delivery failure rates