XColdPro Support Centre

Where to send technical, commercial, partnership or security-sensitive questions, and how each is routed.

Handled internally

Support is answered by the engineering side of the company rather than an outsourced help desk, and security-sensitive cases are escalated by default instead of queueing behind general enquiries.

What to use it for

Technical help with a deployment or a recovery, commercial and licensing questions, partnership enquiries, and responsible disclosure of a security issue.

What support will never ask for

No one at XColdPro will ever ask for your seed phrase or private keys. Any message that does is not from us.