XColdPro SHIELD — Support and Incident Assistance

Human support for people running their own cold storage: technical help, recovery guidance and incident assistance. The support plans are available now; the wider SHIELD platform is still in development.

What it covers

SHIELD is where you go when something has gone wrong or is about to: a setup that will not behave, a recovery you want a second pair of eyes on, or an incident that needs a fast answer. It is assistance, not custody — nobody at XColdPro holds your keys, and support never asks for a seed.

Tiers, from included to dedicated

Every purchase includes a free tier with best-effort response. Paid tiers add first-response commitments, higher ticket allowances and priority, up to arrangements with a dedicated senior engineer and emergency response. Current tiers and prices are listed in the shop.

Status of the platform

The support plans are live today. The full SHIELD platform — the wider monitoring and lifecycle product — is in development and is not being sold as available.